Thumbing through the travel press this week, and thinking how difficult it can be to assess hotels I got to thinking about what I like about some places and dislike about others. Surprisingly, I don't think that the price matters much. I have been very happy with simple, cheap hotels and extrememly uncomfortable in some "luxury" resorts. Travelling in India sorts your priorities out, so I came up with a list of ten things which mean I will like a place.
First and foremost, clean! Shiney clean, especially bathrooms and floor coverings.
2. Clean soft furnishings, washable bed covers, curtains, cushion covers etc. Fancy finishes which degrade quickly and look grubby are a disaster and really put me off.
3. Tea and coffee making facilities. Only the expensive hotels in India have this, for some reason, but it is bliss to come in hot and tired and make a drink, and tea and coffee in bed in the morning where there is no room service is a bonus for me.
4. Fluffy towels, and lots of them.
5. Good toiletries. Many hotels are going to refillable bottles, and I have no problem with these.
6. A hairdryer somewhwere around.
7. I love to be made to feel welcome when I enter my room. Many places have fresh flowers, some fruit or a welcome pack or folder of information. This is even better when it is personalised. I overlook a lot when I feel welcome.
8. A good light for reading
9. Mosquito nets, whether I need them or not so I have the choice of air-conditioning or open windows
10. Information, local and about the hotel, where to go, what to see, what to do, catering arrangements.
I can think of many more, such as a hammock, matches with the candle for when the electricity fails, extra pillows and responsive staff. Would anyone else like to comment?
Small Hotels and Homestays
The Government of Kerala has made the decision to encourage the development of small home stays and local places to stay rather than allowing the larger chains a free hand. The previously quiet and undeveloped area of Marari Beach is going to be developed and there are plans for some larger resorts along the coast there. This will change the area enormously, but there is little danger at present of a concrete wall going up all along the beach. The Tsunami made people very cautious about beach-front development, and most of the buildings will be well back behind the small palms which front the sand.
During peak times accommodation in the better-known hotels is very difficult to find, and indeed, for most of the year there is a dearth of rooms in larger hotels.
Travellers often prefer the thought of small, more intimate places to stay, and in these Kerala abounds. Some are famous across the world: PhillipKutty's Farm on the backwaters, Malabar Escapes and Serenity, and others which have only three or four rooms but offer the standards of luxury of a five-star hotel.
We are sometimes asked to book homestays, and where we can we will, but we, as agents, have problems with the smaller businesses which have mushroomed in places like Periyar and the backwaters.
We need to be absolutely sure that bookings don't get lost, that we can make email contact and that payments are acknowledged. Unfortunately, some of the newer business people are not as efficient as we need them to be and "Home Stays" don't live up to expectation.
There are a number of very small places which we can use with confidence, and we do book these for customers who want a getaway, or to get closer to the way in which people live in Kerala. This number is growing all the time and the home stay experience is just one which makes Kerala really special.
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